Shipping Information

Delivery Information

We provide two types of delivery.

• Registered Delivery - "Australia Post" Delivery Service.
• Express Delivery - Australia Air Express Delivery is a must if you want to receive items as fast as possible. The additional charge for this special service is at AU$ 10.0 per item.
  

PS. These two choices of delivery method will show when ordering..

Delivery and Service Charges:

• Below AU$ 100.00  AU$ 10.0
• AU$ 100.00 or Over  AU$ 20.0
  

   

  If the shipment is returned to us due to insufficient or incomplete address provided by you, we will have to re-charge you the re-shipment postage. So, please make sure the address is complete, including business name and suite number if the postal address is a business complex, and proper suburb name. When the 2nd Delivery and Service Charges are required for a replacement or exchange item(s), prepaid satchel or stamps would not be accepted, nor would they be returned.

  Normally, the Australia Post takes two to 10 business days to deliver parcel to our customers, depending on the destination. In case that you do not receive your parcel within the aforesaid time span, the parcel might have lost. Then you should inform us as soon as possible so that we could lodge a complaint of lost parcel to the Australia Post. We will re-send your order after Australia Post has completed the investigation of the lost parcel, which would take about 3 to 4 weeks from the day of complaint.